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Curbside Protocol

Please review our Curbside Protocol to ensure a successful visit. Thank you!

COVID-19 Update - Positive Cats in New York

On 4/22/20, the CDC and the National Veterinary Services Laboratories (NVSL) announced the first confirmed cases of COVID-19 infection in pets. Both involve cats in New York State. While we’re still learning about COVID-19, we currently have no information that suggests pets might be playing a role in the virus’ spread in the United States, and the finding does not alter the American Veterinary Medical Society’s basic guidance for pet owners (AVMA Pet Owner Guidelines).

Current expert understanding is that COVID-19 is primarily transmitted person-to-person. There is still no evidence that animals can transmit this virus to people.

The clinical picture of COVID-19 infection in animals is not well described, because there have been so few cases in animals.  The two cats that tested positive displayed mild upper respiratory signs that included a combination of low-grade fever, lethargy, nasal and ocular discharge, and sneezing.  These clinical signs are not at all unique to COVID-19, so veterinarians are strongly encouraged to rule out more common causes of these clinical signs in animals before considering testing for COVID-19.  The CDC, USDA, and other federal partners have created very specific guidelines for veterinarians to follow to help determine when animal testing is recommended. This testing would be performed while working with the state veterinarian.

We hope this information helps to ease some of your fears and helps to keep you up to date with the most current information regarding COVID-19 and your pets

COVID-19 Update - April 15

We’d like to thank you for continuing to choose us to care for your pet. While a visit to our hospital might not look like it did a month ago, our commitment to delivering compassionate care to your pets has not changed. We’re still here for your pets and you.

In an effort to get you the information you need during this rapidly changing crisis, we’ve compiled some of the most frequently asked questions. The first series will cover questions about COVID-19 transmission, as well as our services. In our next client communication, we will focus on questions regarding life with your pet during the pandemic, like how to socialize your puppy in the age of social distancing.

Please call us if you have any questions. Visit our website or Facebook page for the most up-to-date information about our hours and services.

Statement on COVID-19

Our commitment to deliver compassionate care to your pets has not changed during the unprecedented events we are experiencing. The health and well-being of our patients, clients, and team members is of the utmost importance.

While we are not aware of any confirmed cases of COVID-19 coming through our hospitals, we will be taking several precautions to limit any exposure for you and our team members.

We are following CDC guidelines with regard to sick staff members and requiring them not to report to work until they are symptom-free. We ask that you reschedule your pet’s appointment if you are experiencing any upper respiratory clinical signs (cough, trouble breathing, sneezing, or fever).

As health care facilities, we have always followed rigorous sanitation procedures. In light of the current situation, we will be increasing the frequency and scope of our cleaning and sanitation efforts.

Please call us when you arrive for your pet’s appointment and we will let you know if there is a wait. If there is, we will ask that you wait in your car and we will call you as soon as we are ready to see your pet. This will limit the amount of time spent in our waiting area.

We will be accepting food and prescription orders and payment by phone. We will continue to accept orders via our hospital app. Once you arrive to pick up your order, please call us and we will bring your order out to you.

We want to assure you that we are monitoring the situation and will reevaluate our policies as changes to the health crisis occur. If you have any questions, please do not hesitate to contact us. Thank you for continuing to give us the opportunity to provide compassionate care for your pet.